royalbos Casino & Sportsbook Data Care

This page describes what we collect when you use royalbos and how we keep that data protected. We operate our platform across supported jurisdictions, and your privacy is central to how we handle account information, payment details, and gameplay records.

We at royalbos collect personal data only to deliver our service — account setup, deposit and withdrawal processing, identity verification, and fraud prevention. Our commitment is to be transparent about what we gather, who we share it with, and what rights you have over your information.

Our servers may sit outside your jurisdiction, but we apply consistent security standards across all data storage and processing. If you have questions about your data on royalbos, our support team responds to inquiries in English and local languages during standard business hours.

What we collect on royalbos

When you create an account on royalbos, we ask for your name, email, phone number, and date of birth. During deposit and withdrawal, we collect payment method details — your bank account number, e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), or virtual-account reference. We do not store full credit-card numbers; payment processors handle that encryption.

We also collect gameplay data — your bets, game selections, session duration, and account balance history. This helps us detect unusual activity, prevent fraud, and comply with anti-money-laundering rules. Your IP address and device type are logged for security and troubleshooting.

For identity verification (KYC), we may request a government ID, proof of address, or a selfie. We keep these documents in encrypted storage and delete them after verification is complete, unless local law requires us to retain them longer.

How we use your data

We use your information to process deposits and withdrawals, verify your identity, and prevent fraud and money laundering. Your email and phone are used for account notifications, password recovery, and support contact. We do not sell your data to third parties for marketing.

Our analytics team may review anonymized gameplay trends to improve game selection and platform stability. We may also use your data to comply with legal requests from authorities in supported jurisdictions.

If you access royalbos from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, we log your region for compliance and support routing. Payment partners (mobile banking, local payment, online payment, e-wallet, and e-wallet providers) receive only the minimum data needed to process your transaction.

Third-party processors and data sharing

We share your data with payment processors, identity-verification vendors, and fraud-detection services. These partners operate under data-protection agreements and may store your information on servers outside Indonesia. We do not control their practices beyond what our contracts require.

If you request account closure or data deletion, we retain transaction records for seven years to comply with financial regulations. Your gameplay history may be anonymized and kept for platform analytics. We will not share your personal details with other gaming operators or advertisers.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences, and track session activity for security. These are essential to platform function. We do not use cookies for third-party advertising or behavioral tracking.

You can disable cookies in your browser settings, but this may prevent you from accessing your royalbos account. Our mobile app does not rely on cookies; it uses secure tokens instead.

Data retention and deletion

We keep your account data for as long as your account is active. If you close your account, we retain transaction records for seven years for regulatory compliance. Personal details (name, email, phone) are deleted after one year unless you request otherwise or local law requires longer retention.

Gameplay records and betting history are anonymized after two years and used only for platform analytics. If you request data deletion before the retention period ends, we will comply where legally permitted.

Contact and support

If you have questions about your data or wish to exercise your rights on royalbos, contact our support team. We respond to data-access requests within 14 business days. Our team is available in English and local languages via email and live chat during standard hours.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.